You have seen the little signs. They are on the soap dish, the
towel racks, and even by the bed. They are the signs informing
guests that this hotel is eco-friendly and at least partially
Green. Guests are told that towels will not be replaced each day
to save washing water, as well as gas or electricity to heat the
water. Same for the sheets. If you need more towels or soap,
call the front desk.
In response to growing concerns about
global warming and conservation issues, being environmentally
responsible has become a top trend in the hotel industry. Many
hotel properties have initiated various programs such as those
above. Additionally, Green hotels are using water-saving
bathroom faucets and toilets, set-back thermostats, and remote
control of room air conditioning and heating from a central
area, usually the front desk.
Green practices in the hotel industry are important and do
work. In fact, there is a double benefit. The environment
benefits from a slightly lower carbon footprint from the hotel.
The hotel owners benefit from lower labor and utility costs,
thus creating a favorable bottom line profit impact.
But do guests even realize that a hotel is eco-friendly and
environmentally responsible?
About three-fourths of hotel guests in North America
willingly participate in environmentally friendly programs
offered during their hotel stays. But many guests remain unaware
when they make a reservation as to whether these Green programs
are being offered at the hotel property. This is according to
the J.D. Power and Associates latest North America Hotel
Guest Satisfaction Study.
When guests were asked by researchers if the hotel had
conservation programs in place, 63 percent of guests answered
yes, while 8 percent said no, and 29 percent indicated that they
didn't know. When guests are aware of a hotel's environmentally
friendly programs, 73 percent of hotel guests indicate they
participate. It is possible and perhaps likely that raising
awareness of environmentally friendly programs among hotel
guests may help properties further increase Green participation.
"Since conservation is such an important issue globally, it
is vitally important that hotel properties actively market their
eco-friendly offerings and make them easy to recognize and
participate in," said Linda Hirneise, executive director of the
travel practice at J.D. Power and Associates. "Offering green
programs is a win-win situation for both hotel guests and hotel
operators. Guests are increasingly looking for these types of
offerings, and hotels are finding that going green actually
saves money."
Following is how the statistics break out regarding hotel
environment-friendly programs and possible rewards to guests for
participation.
Of the 27 percent of hotel guests who are aware of hotel
Green programs and choose not to participate, a large
number (86%) indicate that they would take part if offered a
reward for doing so. However, this number declines to 83 percent
among guests in the Pre-Boomer generation (those born prior to
1946), and drops even further, to 33 percent among Pre-Boomers
staying in luxury hotels. Willingness to participate is much
higher among luxury hotel guests in other generational groups,
87 percent of Baby Boomers (those born between 1946 and 1964),
95 percent of Generation X (those born between 1965 and 1976)
and 79 percent of Generation Y (those born between 1977 and
1989).